Video Testimonial. How a workplace conflict program helped me to build my family relationships

Celebrating Humanity International has run two Team Unity programs (Workplace Conflict Resolution) with a Swaziland City Council, over the past 14 months..

In this video testimonial, Benito Jones describes where he was as a family man, and the changes that he has made in his life as a direct result of the Celebrating Humanity Team Conflict Resolution programme.

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My personal change – since the Celebrating Humanity Team Unity program by Benito Jones

29 April, 2013. Ghost Mountain Inn – Mkuze, South Africa.

Transcript of video testimonial by Benito Jones

An un-rehearsed interview with Benito Jones, a City Councillor in Mbabane Swaziland. We had the fortune to facilitate two Celebrating Humanity Team Unity (Conflict Resolution) sessions, with the council. One in March 2013 and another – with the newly elected Council – in April 2013. Benito was at both.

Halfway through the second program, Benito shared the life changes – that he put into effect because of lessons he took from the initial program.

Here is a transcript of this video, which is one of three- by Benito.

Interviewer: Brian Moore.
Great. Benny, you shared with us during the Mbabane City Council Team Unity program, how the program helped you to change your relationship with your family. And you were telling me what happened when you got home, to your family, prior to the (initial) program.

Benito:
Prior to the program, I can honestly say that I wasn’t a capable father, in executing my duties as a parent – but … I used to shout at my children. I never understood my children better… before the program.

But after the program, I actually got to understand that there are no limits to being a parent. You need to give your children what is “worth” to them, as a parent.

But before, it was totally different. I had no time.

There were times when I came back from work. When they heard my car, coming into the yard, they run into their rooms, that the “monster” had come home.

But since, after, the program, everything has changed. Now we are more of a family, or more of friends, than we were before.

After the program – for once – after almost 10 years of marriage, I had a vacation with my family. Because they were able to trust me, that I won’t get upset and leave them wherever I had taken them on that particular day – something the children never did before.  Because they knew that we would go out to a particular restaurant, one teeny-weeny thing would upset me and I would leave them there. They would have to find their own way home.

So we had no bond. We had no trust with them. Up and ‘till I got into this progam which helped me a great deal. And when my wife heard that I am attending the same course, again – and for the second time – she was so elated that she asked me:-  What are you people feeding me, that is keeping me so calm? Which I never was before!

The objective that I was, was that it was always my way, or nothing else. But now I am able to listen to her, as well. For once, I am able to do as she wants me to do. We are able to coordinate issues as a family, as opposed to being “ordered.”

Now I am able to take orders, ‘though I don’t perceive them as orders, because we now live as a family.

So it had such a dramatic effect on my personal life and my family life…

Break

I want to thank you for such an opportunity and such an exposure. And I hope it can go a long way in helping other people, not only personally, I mean, not only professionally – but even personally, as well. And that they can take this into their homes and into their relationships. And into their working environments.

Because  you find that if you are upset at work, then you take this thing, into your home. If you are upset at home, you cannot perform properly at work, because you are still fighting with your wife. That she didn’t iron your shirt properly, or that she was late for work. Therefore you were late for work, and so you had to take her with you..

So, it is quite and eye-opener of a program which I hope that God will bestow the power to you and help other people, as well, that have the opportunity and the courage to face problems. – as well as the will to succeed. Because if you have the will to succeed – these are such programs that you should attend.

Because they give you the character and strength to face another day. Because sometimes you sleep and you have no reason to live, but if you attend such programs they give you the will and vigour to wake up another morning – with a smile on your face, to face another day with hope and faith that this is the day!

Brian Moore

Thanks my friend. Awesome.

Living and Teaching Unity – Arthie and Brian Moore

Da Moores 2012 Arthie, Brian and Family‘Living and Teaching Unity’

An excerpt from: Golden Room.

Many cross cultural couples will readily include in their list of the benefits of being in a cross cultural relationship, the delight in being able to have two weddings that reflect their dual cultural heritage.But for Arthie and Brian Moore of South Africa, two weddings wasn’t quite enough to reflect, represent and celebrate this couple’s inspiring journey. They have in fact married each other seven times, and the second wedding was a surprise wedding!

Their story begins with a dream. The amazing and almost unbelievably accurate dream of a young girl in year seven at school, about the kind of man she wanted to marry. And the dream of a nation that it would one day be free from apartheid.Arthie grew up as a fourth generation Asian South African in a Hindu family classed as ‘Indian’..

Unusually her family came from divergent socio- economic backgrounds, with entrepreneurs on one side and fishermen and carpenters on the other side, her roots stemmed from indentured labourers from the Indian subcontinent.

From an early age Arthie’s family understood she was somewhat rebellious and determined, a person who knew exactly what she wanted and how to get it. For a school project Arthie wrote out her dreams where she described exactly who she would marry and what they would do with their lives together; her future husband would also be tall with blue eyes and blonde hair.

Perhaps her family only gave cursory attention to this detail. After all in the South Africa of this time White people and Asian, ‘Coloured’ and Black people had very little interaction. There were separate neighbourhoods, separate schools, separate churches, and separate sports leagues. In effect, just as the policy intended, -apartheid meaning separateness- the people of South Africa were separated in every conceivable way.

The ‘races’ of South Africa certainly did not intermarry. (more) via www.goldenroom.co.uk.

How to team build in a racially-culturally-and-personality-conflicted team – HR Pulse

Published on 15 Jan 2013 in HR PulseFor more articles relevant to the HR Community

Brian V Moore

In 2002, we were called in to Eskom by Bruce Moody, a high-level HR officer at Eskom. He said: “We have some heavy cultural clashes in a technical service centre in the Northern Province [now Limpopo].

Do you think that you can you do something to change the situation?”

“I am sure we can.” I responded. “What are the challenges?”

Bruce pondered for a while and said: “There are some heavy racial attitudes from all sides. In fact, I don’t really know why I am asking you! What are you, a white man and your Indian wife, going to do to make a difference? This is a bunch of tough hardliners. They have a long history of conflict and nothing that we have done has worked.

“Let’s get this clear: These are heavy workplace disputes!” said Bruce. “There is continuous backstabbing and gossiping. They complain that everything is wrong and nobody is to blame! They are totally unmotivated and their productivity is very low, which is resulting in poor customer service.”

Arthie, my wife and business partner, asked: “What do you think is causing this?”

Bruce gave Arthie a knowing look: “Well obviously there is very low morale among them because of the constant bickering. There is racism, prejudice, laziness, no ownership, no accountability and poor communication – and I mean REALLY poor!” He took a deep breath, shook his head, and continued: “This is a hugely conservative area where old attitudes die very hard. It could be the worst case that you could ever take on.”

I felt confident we could take on the challenge

We were almost overpowered by his statements, but I had no doubts. If I could work in areas, as a peacemaker, where bullets were flying, we could duck a few words.

“We can do this. When do you want us to start?” We were given two weeks to prepare.

We hit the ground running

We had to find ways to build relationships swiftly with groups of people who we had never before encountered in an area of the country where we had NO experience. We spent the time studying the history of the area, and the cultures and languages of the people in the team.

Arthie and I then put together the Celebrating Humanity Team Conflict Resolution programme for diverse teams. This fun, exciting, inclusive and enjoyable programme included celebrating diversity, diversity management, team building and a sustainable long-term team-managed code of conduct.

And so we set off to the town where the centre was located

As we drew closer to the centre, we passed a huge flock of vultures feeding on the carcass of a wild animal. I silently prayed that it was not an ominous sign!

When we arrived, Jan – the depot supervisor – greeted us. He then took us aside and pleaded: “You must just motivate them. They need it.” I looked at his stressed face and saw a man in pain. He was ready to explode. Another senior member of the team said: “If you guys mention racism, just once, we WILL walk out.”

We had to change the mood from the outset. We spent that night in the training room transforming the venue into one of celebration: Balloons, happy colours, hand-drawn posters and a very unique seating arrangement…

The next morning we found separated groups sitting together. They were grouped by colour, language and level. All in their own comfort zones. All spiritually, emotionally and physically apart. Some were obviously angry and others totally disinterested.

Then we began to help them to celebrate their humanity

Three days and 21 working hours later, the same people were sitting side by side at a family barbecue. Children played with children. Wives chatted to each other while the men cooked meat, spoke about cars, sport and laughed as they shared jokes.

They had experienced each other in a fun environment, shared wisdom, seen value in each other, worked as teams, cleared all of their past interpersonal baggage, committed to a code of positive behaviours and removing their negative actions from their lives.

15 months after the first intervention, Jan sent this feedback

“I had a group of 30 people from diverse cultures. They could not get on with each other:

There was continuous friction between the different race groups, and between people from the same race and cultural group. The people were negative and not satisfied with anything.

Complaints were the order of the day. This also placed our depot in a bad light with management.

We decided on Brian and Arthie’s training. The people were very negative about the programme initially.

As the course progressed, peoples’ attitudes changed from negative to positive.

Communication, respect and ownership improved from all sides by 100%. The respect between different race groups has been restored.

Some of the people who were negative have changed so much that they have been promoted to higher positions with greater responsibility.

The foundation of the entire course was so successful that the group is now going ahead with a leadership course.”

Now that was the change that we had been looking for!

via How to team build in a racially-culturally-and-personality-conflicted team – HR Pulse.

Celebrating Humanity – Team Conflict Resolution©

Celebrating Humanity – Team Conflict Resolution©
24 May 2011 – Brian V Moore

Celebrating Humanity International has over 20 years experience in diversity training, team building and team conflict resolution.

“Put people together in a way that will have them bouncing ideas off each other, befriending each other, and taking care of each other, and suddenly they are coming to you, not with gripes and problems, but with solutions and great ideas.”
- Richard Branson, in his book, Business Stripped Bare

The focus of this enjoyable, inclusive, participative, non-threatening and effective team unity building© programme is to develop professionalism, trust, motivation, understanding, communication, relationships, unity, accountability and respect within your client’s team.

From challenges – to unified and professional teams

The programme is a combination of diversity management, team building, leadership development, relationship building, communication skills development – ending with a solid long-term team agreement which guides the team to work together into the future. After the intervention all team members start afresh – with a clean slate – clear of all past challenges.

This is not a talk, a negotiation – or a traditional team building – this fun and exciting programme is an interactive, transformational and sustainable experience with wonderful lessons learnt and skills developed!

The Celebrating Humanity Mini Harvest© programme has 3 separate stages, with support and follow-up, to ensure long term success.
Team Conflict Resolution Process


Stage 1 – Initial 2 day programme.

EYE Opener Day 1

Designed to Celebrate the Humanity within your team and develop skills in an Exhilarating Learning© environment and thereby:
Create an environment of respect in the team.
Develop an understanding of communication styles and personalities and how to communicate with respect and effectiveness.
Develop an understanding of team members.
Develop interpersonal communication and respect
Create an environment of communication, solution-finding and praise.
Develop understanding of attitudes and their effect on relationships
Bring the team closer together as colleagues.

Values Circle – Day 2
 
Develops understanding of how the team should and should not behave and puts the team in charge of its own actions and behaviours.
1.The team creates and commits to a formalised peer-managed Code of Conduct, thereafter all team members clear past interpersonal challenges and commit to the team, and to manage their own actions.
The code of conduct ensures that all team members are committed to work together in a respectful way and commits the team to very brief monthly meetings to:
a.Praise and Honour those who deserve it.
b.Develop understanding
c.Give guidance to values breakers
d.Offer support to those with challenges and send those who will not be guided by the team and who break the agreed rules, for the normal company discipline processes.

Monthly meetings and follow-up +- 1 month after the initial programme.

Sets up the team to maintain the programme, through 1 hour 6 weekly meetings. The first meeting, 2 – 4 hours, is facilitated by a CHI lead facilitator, on site.

The team will receive:-
1.A fully explanatory copy of the Code of Conduct.
2.A copy of their signed commitment to the team.
3.An agenda for the management of the ongoing monthly meetings.
4.Photographs on CD or DVD.
5.Free access to telephonic or e-mail support.

Exhilarating Learning Methodologies


Exhilarating Learning© is non-threatening, effective, fun, lasting and unifying.
Exhilarating Learning© activates all of the human learning senses through group & team-focussed processes and exercises.
Learning is ensured through Inclusivity and the use of Intellectual, Visual, Audio & Kinesthetic sensors.
Inclusivity and Teamwork is ensured through Team reliance on each individuals’ Unique Talents, Skills and  Knowledge.
Knowledge and Understanding is developed though the Inclusivity processes.
Teamwork is developed through Group Achievement and the need for Total Participation of all delegates.
Mutual Respect is ensured through the Competition Points System.
Communication Awareness and Skills are developed practically.
Open Minds and Total Participation are ensured through the unique environment and processes.
Long-term Understanding is developed through introspection and the questioning environment.
Tools include the use of various languages, story-telling, music, video & competition.

Testimonials

“On behalf of Team US, from the U.S. Consulate General in Durban, I write to extend our appreciation for and unparalleled experience in cultural sensitisation and team-building!
The 2 day session made our diverse team stronger and more supportive of one another.  This (team building) was by far the most meaningful and effective in fostering good communication, mutual respect and a strong spirit of co operation amongst our multi-cultural staff. “
Jill Derderian – United States Consul General – Durban

“There were times when attitudes were so hard and fast that I thought it would be an impossible task to create teams within groups of people that we were working with but Brian and Arthie with incredible insight and genuine humanity were able to find the chink in the armour and break down barriers that had been built and protected for decades.
From those tenuous and fragile beginnings, many teams soared to great heights achieving outstanding results. I am forever indebted to their excellent work.”
- Sue Hall & Associates

 
Celebrating Humanity International
Diversity Management, Team Building and Team Conflict Resolution Specialists

079 643 4457/ 072 439 4220/ brian@africa-dreams.com

http://www.africa-dreams.com
http://www.celebrating-humanity-projects.com
http://transformdiverseteams.blogspot.com

Request a Team Building, Diversity Training
or Team Conflict Resolution proposal –
on http://www.celebrating-humanity-projects.com
or email: brian@africa-dreams.com
or call +27 79 643 4457

Team Conflict Resolution Book

It is extremely exciting that our new eBook on Team Conflict Resolution Strategies has now been launched in the UK.
This incredible conflict resolution book brings the works and experiences of Brian and Arthie Moore in resolving team conflict, over the past 20 years into the public domain.
Readers who use the conflict resolution skills and techniques contained therein will bring about great change within their teams.
Enjoy,
Brian V Moore
brian@africa-dreams.com

7 Steps to Resolving Team Conflict

The 7 Steps to Resolving Team Conflict – in the Celebrating Humanity© Way

From the book “Team Conflict Resolution Strategies – Fast and Effective ways to Remove and Reduce Stress in Teams”, by Brian V Moore.



Brian and Arthie Moore, of Celebrating Humanity International, have over 15 years experience in diversity management, transformational team building and team conflict resolution. 1000s of people have benefited and transformed through the Celebrating Humanity programme©, in South Africa, Namibia, Zambia and the USA.

1.   Step 1 – Know what you want to achieve, AND know where you and your team are, before you begin. “Begin with the end in mind” – Steven Covey. It is critical to know and record, what your challenges are at the outset of this amazing journey with your team/s. The team needs a joint vision of what they can achieve through unity, teamwork and harmony.

2.   Step 2 – Follow the 8 Principles of Team Conflict Resolution through the internationally proven Celebrating Humanity© methodology. Celebrating Humanity’s unique, transformational team building and conflict resolution techniques are founded in these 8 amazingly simple and stunningly effective principles.

         1. “At the level of respect, all people are equal.” – Brian V Moore – 2001.
         2. “No man is an island” (English Proverb.) “Umuntu ngumuntu ngabantu” (Nguni Proverb)
         3. We are perfect as we are.
         4. Life rewards action. Positive and negative.  
         5. It is simply impossible for any person to manage the behaviour of other people.
         6. People will manage their own behaviour, if they set the ground rules themselves.
         7. “People know and help those who speak up – not those who remain silent.” Oshiwambo proverb – Namibia.

3.   Step 3 – Build unified Teamwork across the entire team, company/ organisation. Apply a transformational team building process that will bring harmony, understanding, emotional and social maturity, communication skills, respect, ownership and accountability to your conflicted teams.

4.   Step 4 – Set the Peer-created, Peer-accepted and Peer-managed Team Code of Conduct. When your team makes these decisions, and all team members commit to follow an agreed and constituted process – you are well on your way to a conflict-free team, company/ organisation. This reduces stress on management and clients.

5.   Step 5 – Clear past interpersonal challenges – and open the way forward. Your team will no longer be dogged by its own conflicted history, the path will be clear for powerful and exciting results and successes.

6.   Step 6 – Place your team firmly in charge of their own behaviour. It is at this point that your team members commit to themselves, the company/ organization and immediately begin to operate in a new and safe working environment.

7.   Step 7 – Maintain – the new conflict-free status quo.
Properly constituted and maintained team agreements which will last for as long as you desire, and your and the team maintain the status quo.

8.   What we do NOT do.

         1. We never focus on the “problems”, or the “problem people”. If there is conflict in your team, there is far more going on than you will ever realise. And any direct focus on the particular individuals will empower them and ruin the process.
         2. We do not have mediation sessions with the “problem people” to clear the problems. This will isolate all of your team members, and the challenges will emerge again, in another form altogether.
         3. We do not judge, or work out of our own judgments.
         4. We do not send the “problem people” off for emotional, or diversity training, and ignore the rest of the team.
 

“Never doubt that a small, group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has.” Margaret Mead.

Brian V Moore Website

Diversity Training in South Africa

Africa Dreams Website – Celebrating Humanity International

Celebrating Humanity Projects

Team Building in South Africa

Celebrating Humanity Blog

Celebrating Humanity on Facebook

Contact

Mobile: +27 (0)79 643 4457

Fax: +27 866 746 310

 

 

Video – Diversity Training and Conflict Resolution

Here is an a short video of a 3 day – plus 1 day follow-up team building/ diversity training/ team conflict resolution – facilitated by Mthimkhulu International (Now Celebrating Humanity International – the Team Building in South Africa specialists.

Enjoy,

Brian V Moore

Request a Team Building quotation, Diversity Training quotation
or Team Conflict Resolution proposal

“Never doubt that a small, group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has.” Margaret Mead.

Brian V Moore Website

Diversity Training in South Africa

Africa Dreams Website – Celebrating Humanity International

Celebrating Humanity Projects

Team Building in South Africa

Celebrating Humanity Blog

Celebrating Humanity on Facebook

Contact

Mobile: +27 (0)79 643 4457

Fax: +27 866 746 310

7 easy steps to remove workplace conflict in just 3 days!

How to remove workplace conflict, gossiping and backbiting in just 3 days; follow these 7 easy steps to workplace harmony, and your teams will manage their own challenges, allowing you to drastically improve production and the bottom line!

Teambuilding for Diverse teams, makes it easy to transform your team.
Are you a stressed-out Managing Director, Company Owner, Manager or Team Leader searching for a solution to interpersonal workplace conflict? Are you losing customers and money through:-

• Incessant Gossiping & Backbiting?
• Cross-cultural Clashes?
• Personality Conflicts?
• A lack of Professionalism and Accountability.

Create a safe stress-free work environment, in a team building programme, by:-

Step 1.) Build respect
Set the ground rules. Keep the rules simple. Get a clear understanding of the rules. Enforce the rules. Reward respect, pro-activity and support.

Step 2.) Build understanding and communication
Team members come from different cultures, traditions, histories, genders and ages – these unique differences have the power to unite them. Get them sharing that which maakes them special. Create an environment of communication.

Step 3.) Build Teamwork
Develop the understanding and experience of teamwork, through interactive and exciting team processes. Let your team members experience their individual value, AND the value of their team mates.

Step 4.) Develop skills
Teach them basic communication skills through understanding learning and communications styles. Show them how to change their communication style for better results. take them through a team-based personality test and show them how to work with each other, differently, positively and more powerfully!

Step 5.) Guide your team to create their own peer-managed code of conduct
Remove these stresses from your workplace by getting your now-willing team, to manage workplace conflict for you! Get your team to create a interpersonal code of behavior and values to manage their own behavior!

Step 6.) Clearing all past conflicts
Set-up individual face-to-face private clearings to put past challenges behind them. And get them to sign a commitment to their team, the code of conduct AND agree to never mention their past challenges.

Step 7.)Get the team to manage their own professionalism, accountability and behavior.
Set-up brief and regular monthly meetings, based in the Code of Conduct.

Your team will praise & honor each other, build understanding, give support, bring guidance. AND send the defaulters to normal company discipline! help!

Your team can and will mutually decide and agree on acceptable and unacceptable behavior. Their “team-managed and ongoing relationship management program” will protect you, your team and your company/ organization from wasting time, managing and stressing out on inter-personal and inter-diversity challenges.

Place the challenges of workplace diversity management firmly in the hands of your team/s and let them manage interpersonal interactions, on an ongoing basis!

Remember, it can only take 7 steps and 3 days, to develop respect and united teamwork, within YOUR team!

Our multi-skilled, multi-lingual and multi-diverse International and South African Teambuilding facilitators , have successfully facilitated team-building and corporate training programs since 1989. And we have offered our services in the USA, South Africa, Namibia and Zambia!

Our clients include Namdeb Diamond Mining Corporation (2500 delegates) and have saved tens of thousands of dollars, through creating safe, respectful working environments with their teams. You can too.

Brian V Moore

Request a Team Building quotation, Diversity Training quotation
or Team Conflict Resolution proposal-

“Never doubt that a small, group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has.” Margaret Mead.

Brian V Moore Website

Diversity Training in South Africa

Africa Dreams Website – Celebrating Humanity International

Celebrating Humanity Projects

Team Building in South Africa

Celebrating Humanity Blog

Celebrating Humanity on Facebook

Contact

Mobile: +27 (0)79 643 4457

Fax: +27 866 746 310

Celebrating Humanity diversity training, diversity management and team building image

Teambuilding in South Africa

There are many fun and excellent teambuilding programmes for teams that already work well together.

However when challenges arise, such as the following , then it is time to go for transformational teambuilding:-

Diversity Training, Team Building, Team COnflict Reoslution – Articles and Stories

External workplace diversity training is now a legal requirement, in South Africa through the BEE Code 400. Yet, diversity training is only one aspect of the transformation of organisations and workplace teams and ultimately, the development of harmony in the workplace.

The opportunities

If diversity training is handled correctly in teams, respect and unity are built in a long-term and ongoing way.

The Celebrating Humanity© program is incredibly fun and successful and builds ownership, accountability and responsibility – whilst simply and successfully placing control over interpersonal behaviour in the hands of team members.

This increases Professionalism, Respect, Leadership and Communication whilst reducing:

  • Workplace stress
  • Backbiting and Gossiping
  • Racism
  • Genderism
  • Prejudice
  • Inequality
  • Infighting
  • Negativity
  • Isolation

There are many successful Celebrating Humanity Diversity training and workplace diversity management projects.

Read free diversity stories and articles here.

Or become an author of your own stories! Read all about the Celebrating Humanity© program in Transform your Workplace! Getting workplace diversity to work for you!©

The Challenges

If handled incorrectly the dangers of diversity training, to people and organisation are huge. Managers simply cannot manage people at the level of their behaviours and inapproriate interpersonal actions.

Unhappy organisations lose staff, quality and clients. The dangers are obvious.

Make the right choice!

You can make the right choice. Get a truly professional team to run your workplace diversity initiatives. You will save money, reduce stress and create the postive and respectful workplace environment that you and your team truly deserve! Request a proposal now!

 

Articles and Stories, PLUS information on the Celebrating Humanity© programmes, can be found on:- http://www.africa-dreams.com/

“Never doubt that a small, group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has.” Margaret Mead.

Brian V Moore Website

Diversity Training in South Africa

Africa Dreams Website – Celebrating Humanity International

Celebrating Humanity Projects

Team Building in South Africa

Celebrating Humanity Blog

Celebrating Humanity on Facebook

Contact

Mobile: +27 (0)79 643 4457

Fax: +27 866 746 310