Video – Fun ways to resolve team conflict

Another team conflict resolution program by Celebrating Humanity

Request a Team Building, Diversity Training
or Team Conflict Resolution proposal -
on http://www.celebrating-humanity-projects.com
or email: brian@africa-dreams.com
or call +27 79 643 4457

7 Steps to Resolving Team Conflict

The 7 Steps to Resolving Team Conflict – in the Celebrating Humanity© Way

From the book “Team Conflict Resolution Strategies – Fast and Effective ways to Remove and Reduce Stress in Teams”, by Brian V Moore.



Brian and Arthie Moore, of Celebrating Humanity International, have over 15 years experience in diversity management, transformational team building and team conflict resolution. 1000s of people have benefited and transformed through the Celebrating Humanity programme©, in South Africa, Namibia, Zambia and the USA.

1.   Step 1 – Know what you want to achieve, AND know where you and your team are, before you begin. “Begin with the end in mind” – Steven Covey. It is critical to know and record, what your challenges are at the outset of this amazing journey with your team/s. The team needs a joint vision of what they can achieve through unity, teamwork and harmony.

2.   Step 2 – Follow the 8 Principles of Team Conflict Resolution through the internationally proven Celebrating Humanity© methodology. Celebrating Humanity’s unique, transformational team building and conflict resolution techniques are founded in these 8 amazingly simple and stunningly effective principles.

         1. “At the level of respect, all people are equal.” – Brian V Moore – 2001.
         2. “No man is an island” (English Proverb.) “Umuntu ngumuntu ngabantu” (Nguni Proverb)
         3. We are perfect as we are.
         4. Life rewards action. Positive and negative.  
         5. It is simply impossible for any person to manage the behaviour of other people.
         6. People will manage their own behaviour, if they set the ground rules themselves.
         7. “People know and help those who speak up – not those who remain silent.” Oshiwambo proverb – Namibia.

3.   Step 3 – Build unified Teamwork across the entire team, company/ organisation. Apply a transformational team building process that will bring harmony, understanding, emotional and social maturity, communication skills, respect, ownership and accountability to your conflicted teams.

4.   Step 4 – Set the Peer-created, Peer-accepted and Peer-managed Team Code of Conduct. When your team makes these decisions, and all team members commit to follow an agreed and constituted process – you are well on your way to a conflict-free team, company/ organisation. This reduces stress on management and clients.

5.   Step 5 – Clear past interpersonal challenges – and open the way forward. Your team will no longer be dogged by its own conflicted history, the path will be clear for powerful and exciting results and successes.

6.   Step 6 – Place your team firmly in charge of their own behaviour. It is at this point that your team members commit to themselves, the company/ organization and immediately begin to operate in a new and safe working environment.

7.   Step 7 – Maintain – the new conflict-free status quo.
Properly constituted and maintained team agreements which will last for as long as you desire, and your and the team maintain the status quo.

8.   What we do NOT do.

         1. We never focus on the “problems”, or the “problem people”. If there is conflict in your team, there is far more going on than you will ever realise. And any direct focus on the particular individuals will empower them and ruin the process.
         2. We do not have mediation sessions with the “problem people” to clear the problems. This will isolate all of your team members, and the challenges will emerge again, in another form altogether.
         3. We do not judge, or work out of our own judgments.
         4. We do not send the “problem people” off for emotional, or diversity training, and ignore the rest of the team.
 

“Never doubt that a small, group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has.” Margaret Mead.

Brian V Moore Website

Diversity Training in South Africa

Africa Dreams Website – Celebrating Humanity International

Celebrating Humanity Projects

Team Building in South Africa

Celebrating Humanity Blog

Celebrating Humanity on Facebook

Contact

Mobile: +27 (0)79 643 4457

Fax: +27 866 746 310

 

 

Video – Diversity Training and Conflict Resolution

Here is an a short video of a 3 day – plus 1 day follow-up team building/ diversity training/ team conflict resolution – facilitated by Mthimkhulu International (Now Celebrating Humanity International – the Team Building in South Africa specialists.

Enjoy,

Brian V Moore

Request a Team Building quotation, Diversity Training quotation
or Team Conflict Resolution proposal

“Never doubt that a small, group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has.” Margaret Mead.

Brian V Moore Website

Diversity Training in South Africa

Africa Dreams Website – Celebrating Humanity International

Celebrating Humanity Projects

Team Building in South Africa

Celebrating Humanity Blog

Celebrating Humanity on Facebook

Contact

Mobile: +27 (0)79 643 4457

Fax: +27 866 746 310

Teambuilding in South Africa

There are many fun and excellent teambuilding programmes for teams that already work well together.

However when challenges arise, such as the following , then it is time to go for transformational teambuilding:-

Transformational Teambuilding

Transformational Team-building is a combination of Diversity Training and Workplace Diversity Management
Finding providers and programmes that meet your organisation’s needs.
By Brian V Moore – Managing Director of Celebrating Humanity International – South African-grown and based National and International providers of Transformational Team-building© through the Celebrating Humanity© series of programmes.
Mail: brian@africa-dreams.com Web: www.africa-dreams.com Call : +27 79 643 4457
Overview
South African companies are either under pressure to transform and include people from all backgrounds in a fair and equitable manner, or once transformed are often challenged by poor inter-diversity relationships and understanding of the need for transformation.
Companies and organisations who need this type of intervention are at a crossroads of danger and opportunity. The danger lies in the potentially divisive nature of such interventions and yet there are huge hidden opportunities to build individual, teams, organisation and to an extent the future of our country.
The first issue at hand is to establish what the challenges are, as seen by the greater team. It is critical to involve your team and/ or its representatives in a wide-spread interactive and inclusive survey to assess the challenges facing your team.

Teambuilding for Diverse Organisations

The biggest challenge facing companies, teams and organisations is the diverse nature of their team members. They have been raised differently, communicate differently and value different things is different ways. This can set the stage for some very difficult times in the workplace. Here follow 8 of 10 key steps to ensure that your teambuild is successful.

(Please go to www.celebrating-humanity-projects.com/10steps.pdf for the full article.

Step 1
Transforming ourselves, our teams and our lives

In order to develop ourselves and our team at work we need to develop an understanding of our dependency, independency and inter-dependency. Once we understand that we need each other to survive and succeed we will observe that our actions, positive or negative, impact ourselves, our teams and our dependents.
The quality of life that we lead, the clothes that we wear, the humanity that we exude, the food on our table, the education of our family depends on the quality of our relationships within and outside of the workplace.
And the more diverse the backgrounds, skills and talents of the team, the more we win. The
challenge is that diverse teams will only win through respect, tolerance and understanding and that is our starting point.
Step 2
Knowing who we are…

An ongoing process of humanisation and communication builds the group at a human level. Communicating and developing understanding of the commonalities and uniquenesses that we all bring.
The next steps would be to develop an understanding of our intra-personal uniqueness and the ability to assess the uniqueness in other people in terms of their personality types and learning/ communication styles.
These simple skills will develop and enhance interpersonal understanding and communication.
Step 3
Accountability for who we are…
When we take responsibility for our attitudes, our communication and our behaviour we can create a safe environment for ourselves, our families and other people.

To further develop a nurturing environment we develop problem-solving and solution-finding skills and learn to handle reactions to external stimuli.

Often we act out of historical programming when a short time for thought will break the cycle of anger. When we use the feeling of anger as a signal for thought, “Why am I feeling this anger?” or “Is this person saying this to hurt me?”, we have an opportunity to respond rather than react. This can saves lives, families, sales and relationships!

Step 4
Who adds to me and what do we contribute from our backgrounds, cultures, experience and traditions?

Through enjoyable, safe and non-threatening methodologies and processes we are able to learn – from each other – more about our lives, history, cultures and religions. In teams, selected by delegates on the basis of “who adds to me”, we are able to compete in fun and respectful ways on issues of diversity. In this way a safe environment of communication and life-long learning is created.

As these processes unfold team members will begin to identify and break down old prejudicial paradigms and the foundations are laid for an ongoing respect based inter-personal team agreement.

Step 5
Accountability for how we behave

Most companies and organisation send down a list of management-decided values. Very few people know, remember and subscribe to the values, especially management. These values are only paraded at disciplinary hearings.

In order for individual change to be perpetuated within the team it is critical that the environment is kept safe and empowering by a team-decided and managed set of interpersonal values. These values are set to manage how team members interact and do not impact or negate corporate values.

This people-centred guidance system, if properly designed and implemented, will develop an ethic of praising and honouring the praiseworthy.

Those who have personal challenges will often need professional support and those who continuously break the rules must be disciplined.

Step 6
Ongoing meetings

Regular meeting time must be committed to allow the development of understanding and to offer guidance to those who break their self-chosen values. The greater team manages the ongoing process offering support, guidance and discipline in a properly constituted system.

In this way we will have developed accountability and responsibility for our actions, within our team and an ongoing values structures to maintain respect and teamwork at the level of human interaction. This will definitely and positively impact family and social interactions.

Step 7
Involve all Leadership

A good leadership team will be part of the development and ongoing implementation of the program and will be subject to the decisions of the structure.

Step 8
Assess, Adjust and Motivate!

A follow-up team-build, assessment and adjustment program should be facilitated approximately 12 months after the Values Circle process is formally constituted. With 1 year history of monthly meetings groups will have transformed substantially and be ready to cement the process into the future.

Through this Transformational Team-building© program, people will understand their amazing relevance as individuals, team members & members of their organisations.

Brian V Moore Website

Diversity Training in South Africa

Africa Dreams Website – Celebrating Humanity International

Celebrating Humanity Projects

Team Building in South Africa

Celebrating Humanity Blog

Celebrating Humanity on Facebook

Contact

Mobile: +27 (0)79 643 4457

Fax: +27 866 746 310

Get a team building proposal by email on brian@brianvmoore.com